Refund policy

At Zestify, we are dedicated to providing innovative and high-quality products to power up your lifestyle. To ensure a fair, transparent, and secure experience for our global community, we have established a strict 30-day policy for reporting issues with your order.

1. MANDATORY UNBOXING VIDEO REQUIREMENT

To protect both the customer and the store against fraudulent claims and shipping damages, Zestify strictly requires a clear, uninterrupted unboxing video for all refund or replacement requests.

The video must strictly follow these criteria:

  • Shipping Label: The video must start by clearly showing the shipping label on the package (ensuring the store name, recipient details, and tracking number are legible).

  • Uninterrupted Footage: The video must be filmed in a single continuous take with no cuts or edits from before the package is opened until the product is fully revealed and tested.

  • Functional Testing: The video must demonstrate the initial testing of the product to clearly show any defects, malfunctions, or damages.

Important: Failure to provide a complete and clear unboxing video that meets all the above criteria will result in the immediate rejection of your claim.

2. DAMAGES AND ISSUES

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at zestifyze.official@gmail.com within 30 days of delivery. We will evaluate the issue based on your provided video evidence to make it right.

3. INTERNATIONAL RESOLUTION PROTOCOL (DROPSHIPPING)

As we source our products globally to provide the best value, we aim to simplify the resolution process.

  • Once your video evidence is verified and approved, we typically offer a Full Refund to your original payment method or a Free Replacement shipment.

  • In most cases of confirmed damage or defects, we do not require you to ship the item back to our international warehouses.

  • Items sent back to any address without prior authorized request and a confirmed case number will not be accepted or processed.

4. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned or refunded:

  • Personal Care Goods: Items involving hygiene or beauty products.

  • Custom Products: Special orders or personalized items.

  • Hazardous Materials: Flammable liquids or gases.

  • Sale Items & Gift Cards: All purchases of sale items or gift cards are final and non-refundable.

5. EXCHANGES

The fastest way to ensure you get what you want is to report the issue with the item you have. Once your claim is accepted, we will process your replacement or you may make a separate purchase for a new item.

6. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging with proof of purchase.

7. REFUNDS

We will notify you once we’ve inspected your video evidence and inform you if the refund was approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please note that it can take additional time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since we approved your claim, please contact us at zestifyze.official@gmail.com.

Contact Us For any questions regarding our policies or your order, please reach out to our official support team: Email: zestifyze.official@gmail.com